Precision Watch Repair
With Attentive Care

If your watch is showing signs like erratic timekeeping, unusual sounds, or has stopped unexpectedly, the Gear Train Inspection is a sensible first step. It identifies the specific issue and helps determine whether a targeted repair or more comprehensive service is appropriate. If you're uncertain, feel welcome to contact us and describe what you're experiencing — we'll offer guidance on the best path forward.

This service addresses the core mechanical system that keeps your watch running accurately. The mainspring barrel is opened, the spring is inspected and replaced if needed. Each wheel in the gear train is cleaned and checked for wear. The escapement receives detailed attention — the pallet fork, guard pin, and banking are all verified. The balance assembly is serviced, including the hairspring and shock protection. After reassembly, the watch is regulated across multiple positions and observed for consistent performance.

The Gear Train Inspection typically requires 3 to 5 business days. The Complete Train and Escapement Service takes 2 to 4 weeks. Thoroughbred Restoration, being the most comprehensive service, ranges from 6 to 12 weeks depending on the specific work agreed upon. These timelines reflect our commitment to careful, unhurried work rather than speed for its own sake. We'll provide updates during the process so you're informed of progress.

If we discover additional issues during inspection or service, we'll contact you before proceeding with any work beyond the original scope. You'll receive a clear explanation of what we found, why it matters, and what the additional service would involve — including cost and time. We never proceed with unplanned work without your approval.

After service, your watch will be performing at its best. To maintain this condition, wind it regularly if it's manual, avoid exposure to strong magnetic fields, and keep it away from extreme temperature changes. Water resistance should be tested annually if you wear the watch near water. We're happy to discuss care specific to your particular timepiece when you collect it from service.

We service most mechanical watch movements, from vintage pieces to contemporary designs. If your watch has a particularly unusual or proprietary movement that requires specialized tools or parts we don't maintain, we'll let you know honestly rather than take on work we can't complete properly. Contact us with details about your timepiece and we'll confirm whether we can serve you well.