Privacy Policy

Introduction

Arbor & Co ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arborandcoo.info or use our watch repair services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Service requests and communication preferences
• Watch details and service history when you bring timepieces to us
• Payment information processed through secure payment processors
• Any other information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent on pages, links clicked)
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing watch repair services
• Communicating with you about service requests, appointments, and updates
• Processing payments and maintaining service records
• Improving our website and services
• Responding to your inquiries and providing customer support
• Sending service reminders and maintenance recommendations (with your consent)
• Complying with legal obligations and protecting our rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Payment processors for secure transaction handling
• Web hosting and analytics services
• Communication platforms for service updates

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Secure servers with encryption for data transmission
• Restricted access to personal information within our organization
• Regular security assessments and updates
• Physical security measures at our workshop facility

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Service records: Maintained for 3 years after last service date
• Contact information: Retained while you remain a client or until you request deletion
• Payment records: Kept in accordance with Taiwan tax and accounting requirements

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and applicable privacy laws, you have the following rights:

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Rectification

You may request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information, subject to legal obligations that may require us to retain certain data.

Right to Data Portability

You may request a copy of your data in a structured, commonly used format.

Right to Object

You may object to processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information is processed and stored in Taiwan. If you are accessing our services from outside Taiwan, please be aware that your information may be transferred to, stored, and processed in Taiwan, where our servers are located and our central database is operated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification if the changes significantly affect your rights

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: