Service Options Designed for Your Watch
From targeted inspection to comprehensive restoration, each service level addresses specific needs with appropriate scope and care.
Our Service Philosophy
Watch repair should be appropriate to what your timepiece needs, not standardized into categories that may include work it doesn't require. We've structured our services to give you options that match common scenarios while remaining flexible enough to adapt to your specific situation.
The Gear Train Inspection serves watches showing symptoms that need diagnosis before committing to extensive service. The Complete Train and Escapement Service addresses the core mechanical system when cleaning and regulation are needed. Thoroughbred Restoration is for timepieces ready for comprehensive work including case refinishing and dial treatment.
These service levels provide a framework, but every watch receives individual attention. If your watch needs something that doesn't fit neatly into these categories, we'll discuss what makes sense for your particular situation.
Gear Train Inspection
A focused examination of your watch's power transmission system. This service is appropriate when your watch shows symptoms like inconsistent timekeeping, unusual sounds during operation, or has stopped unexpectedly without obvious external cause.
What This Service Includes
- Complete disassembly of gear train components
- Magnified inspection of wheel teeth and pinion leaves
- Pivot wear assessment at bearing surfaces
- End-shake measurement verification
- Written report with findings and recommendations
Process Steps
- 1. Movement extraction from case
- 2. Systematic disassembly of train components
- 3. Detailed examination under magnification
- 4. Documentation of findings with photography
- 5. Consultation on appropriate next steps
Complete Train & Escapement Service
A thorough mechanical service addressing your watch's core timekeeping system from mainspring barrel through balance assembly. This service is appropriate when your watch requires cleaning, fresh lubrication, and regulation to restore proper operation and accuracy.
What This Service Includes
- Mainspring barrel service with spring replacement if needed
- Complete gear train cleaning and inspection
- Escapement geometry verification and adjustment
- Balance assembly service including shock system
- Proper lubrication at all pivot points
- Regulation across six positions
- Case resealing with gasket replacement
Process Steps
- 1. Complete movement disassembly
- 2. Ultrasonic cleaning of components
- 3. Inspection and replacement of worn parts
- 4. Reassembly with proper lubrication sequence
- 5. Timing observation and regulation
- 6. Final testing and case resealing
Thoroughbred Restoration
Comprehensive restoration for fine timepieces deserving of complete attention. This service addresses every aspect of your watch — movement, case, dial, and components — with the goal of bringing it back to optimal condition while respecting its history and character.
What This Service Includes
- Full movement overhaul with all service procedures
- Case restoration honoring original finish patterns
- Dial treatment per owner's preference
- Crystal replacement if appropriate
- Crown, tube, and gasket replacement
- Bracelet or strap attention as needed
- Milestone updates throughout process
- Photographic documentation package
- Detailed written service narrative
Process Steps
- 1. Initial consultation and scope agreement
- 2. Complete disassembly and assessment
- 3. Movement service and case restoration
- 4. Dial and component treatment
- 5. Final assembly and testing
- 6. Documentation and delivery preparation
Service Comparison
| Service Aspect | Inspection | Complete Service | Restoration |
|---|---|---|---|
| Movement Work | Examination only | Full service | Complete overhaul |
| Case Work | — | Basic cleaning | Full restoration |
| Dial Treatment | — | — | Cleaning or refinish |
| Timing | Assessment only | 6-position regulation | 6-position regulation |
| Documentation | Written report | Service record | Full photo package |
| Best For | Diagnosis needed | Regular maintenance | Complete renewal |
Choose Inspection If:
- • Watch shows unexplained symptoms
- • You want diagnosis before committing
- • Considering a used watch purchase
Choose Complete Service If:
- • Watch needs regular maintenance
- • Timekeeping has become inconsistent
- • Several years since last service
Choose Restoration If:
- • Watch needs comprehensive work
- • Case or dial require attention
- • Heirloom piece deserves renewal
Shared Technical Standards
Magnification Work
All inspection and assembly performed under appropriate magnification. Pivot wear, gear tooth condition, and escapement geometry verified visually before reassembly.
Component Care
Original parts preserved when functional. Replacement components sourced from verified suppliers. All parts handled with proper tools to prevent damage or contamination.
Timing Verification
Timing machine verification across dial up, dial down, crown up, crown down, crown left, and crown right positions. Rate observed over multiple days before delivery.
Cleaning Standards
Ultrasonic cleaning with fresh solutions. Components rinsed and dried completely. Assembly surfaces wiped with pith wood before lubrication application.
Lubrication Protocol
Appropriate lubricants for each position — wheel and pinion pivots, barrel arbor, escapement, balance cap jewels. Applied in proper quantities using calibrated oilers.
Service Documentation
Detailed service records maintained for three years minimum. Work performed, parts replaced, and timing results all documented for future reference.
Discuss Your Watch's Needs
Not certain which service is appropriate? Contact us to describe what you're experiencing with your watch. We'll provide guidance on the service level that makes sense for your situation.
Request Consultation