Client Experiences

I brought in a vintage Omega that had been in my family for decades but hadn't run properly in years. Cheng Wei took the time to explain what was happening with the gear train and why certain parts needed attention. The Complete Service took about three weeks, and when I collected the watch, it was running within a few seconds per day. What impressed me most was being able to speak directly with the person doing the work.

January 18, 2026

The Gear Train Inspection service helped me understand what was wrong with my watch before deciding on repairs. The written report was detailed and honest — Lin Hui pointed out that while some wear was present, the watch could continue running with just cleaning rather than expensive parts replacement. I appreciated this straightforward approach rather than being pushed toward unnecessary work.

January 12, 2026

Thoroughbred Restoration on my grandfather's watch. The comprehensive work took several weeks, but the updates throughout the process kept me informed. The case restoration honored the original finish patterns, and the photographic documentation I received shows exactly what was done. The watch looks renewed while maintaining its character. Worth every bit of the wait and investment.

December 28, 2025

My Seiko stopped running after being stored for years. Yang Kai examined it and found the mainspring had lost tension and the movement needed a thorough cleaning. The Complete Service brought it back to life. The timing across different positions is now remarkably consistent. What stood out was the patience in answering my questions about care and maintenance going forward.

January 5, 2026

Brought my daily wear watch in when the timekeeping became erratic. The service was professional and thorough, though it did take longer than initially estimated when additional pivot wear was discovered. They contacted me before proceeding with the extra work, which I appreciated. The watch now runs within COSC specifications. Only minor concern was wishing I'd known upfront about the possible timeline extension.

January 22, 2026

I inherited a watch that needed extensive restoration. The initial consultation covered all options for dial treatment and case refinishing, respecting my preferences about preserving versus renewing. The Thoroughbred Restoration process included regular updates with photos showing the progress. The final result exceeded my expectations while keeping the watch's essential character intact. This level of care is rare.

December 15, 2025